Better On Hold
What do your customers hear when they pick up the phone and call your business?
For many business, the answer might simply be “we don’t know”. For those that do, we’re confident that many businesses suffer with what we like to call “repetitive phone line syndrome” - otherwise known as one or two telephone classics on constant repeat.
Well, we’d like to think that we know a thing or two about creative messaging.
We know that someone on the phone is a captured audience. But has your business thought of your phone system on such a way?
It’s an opportunity to promote your services or even provide meaningful advice and information. If someone’s taken the time to call you, why not make the most of the time they spend listening to you. Sitting on hold isn’t something any of us enjoy. But its become a fact of life. Sometimes we just have to wait for a call agent to become available. So why not take that as an opportunity to engage with your customers?
betteronhold.co.uk provide a range of services to help improve the ‘on hold’ experience. Almost all modern phone systems enable you to add audio into your call waiting cue, and we’re able to help craft meaningful bespoke messaging. And even better - we’re not into the whole ‘license’ model. We help craft your messages, provide them in a format that works for your system at a low, one off fee.
We’re also able to help with more complicated requirements too. But it all starts with a simple hello. Want to know more? Contact us using the form below and we will get back to you soon.